FREQUENTLY ASKED QUESTIONS
Absolutely! At TJM Sports, we take great pride in delivering the exact product you see in the picture. We maintain the highest quality standards to ensure that what you receive is a true reflection of the product showcased. Your satisfaction is our priority, and we guarantee that your order will meet or even exceed your expectations.
You can easily view your sales receipt by logging into your TJM Sports account and navigating to the “Order History” or “Purchase History” section. There, you will find a list of your past orders, and you can click on the specific order you want to view the receipt for. If you made the purchase as a guest and don’t have an account, please reach out to our customer support, and they will assist you in retrieving your sales receipt.
Returning your item is simple at TJM Sports. Follow these steps:
- Check the Return Policy: Make sure your item is eligible for a return by reviewing our Return Policy on our website.
- Prepare Your Item: Ensure that the item is in its original condition with all tags and packaging intact.
- Contact Customer Support: Reach out to our friendly customer support team through our website or hotline. They will guide you through the return process and provide you with a Return Authorization (RA) number if required.
- Pack and Ship: Pack the item securely and include the RA number (if provided) on the package. Ship it to the address provided by our customer support.
- Track the Return: Keep track of your return shipment using the provided tracking information.
- Receive Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange per our Return Policy.Our goal is to make your return experience as hassle-free as possible, ensuring your satisfaction with our products and service.
TJM Sports frequently restock popular items that are marked as “out of stock.” However, availability can vary depending on the product and its demand. We recommend keeping an eye on our website or subscribing to our newsletter for updates on restocked items. You can also contact our customer support for specific information about the item you’re interested in, and they’ll be happy to assist you further.
You can choose your preferred shipping destination when placing your order with TJM Sports. During the checkout process, you’ll be prompted to enter your shipping address. You can have your order shipped to your home address, office, or any other location you specify, depending on the shipping options available in your area. Just make sure to provide accurate and complete shipping information to ensure a smooth delivery process.